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When You Speak, We Listen
and See You Through.

Case Management Services for People with Developmental Disabilities

We give individuals with developmental disabilities, and their families,
what they deserve but rarely get:
instead of a single case manager, we provide a team of experts where
genuine listening creates real solutions that make a difference, and stays committed until those resources deliver results.

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What real families are saying

"We have worked with countless agencies, schools, and healthcare professionals. In my 20 plus years of working with these people, I can count on two hands the ones who have really truly made a huge impact in their roles. Our CCS is one of them. She continues to go above and beyond what, I'm sure, is expected of her role."
Minda G.
Parent
"Our family has been with Optimal for several years now and we wanted to let you know that the CCSs that we have been assigned have been outstanding. Our CCS takes wonderful care of us. She is always responsive, helpful, and understanding. Navigating the world as a person with a disability is hard, but our CCS makes it so much easier." 
Jane D.
Parent
"Our case manager is like night and day from my last CCS worker. I cannot tell you how thankful I am to have Optimal now and her! (and you, as well!). I feel very confident that our CCS will find us resources and has our son's (and our family's) best interest at heart. She is definitely an asset to your agency and the families she serves. "
Laura P.
Parent

What’s a Case Manager or CCS?

and what do they do?

Coordinators of Community Services (CCS), also known as Targeted Case Managers, play a vital role in supporting individuals with intellectual and developmental disabilities and their families. They help ensure access to the services and resources necessary for independence, health, safety, and meaningful community involvement. We do this through our LISTENING-First Approach℠.

Am I Eligible?

According to Maryland requirements, to be eligible to receive services from the Developmental Disabilities Administration (DDA), you must have a disability which keeps you from meeting your daily activity needs independently and meet specific criteria.

We can help you find out.

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